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Terms & Conditions

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 GENERAL TERMS & CONDITIONS:


These general terms and conditions shall apply to all services of JOURNEY GROUP Ltd, that are made available online through mobile device, by telephone or email, and these may be amended from time to time at the sole discretion of JOURNEY GROUP Ltd. By accessing our website and filling and filing a reservation, you acknowledge that you have read, understood and agree with the general terms and conditions as set out below.

DEFINITIONS:

Company shall mean JOURNEY GROUP Ltd, UIC: 200939143, a limited liability company, duly incorporated and legally existing under the enforceable legislation of the Republic of Bulgaria, having its registered address at Felix Kanitz 1 str., fl.1, ap.3, Sofia, The Republic of Bulgaria.
JOURNEY GROUP Ltd is duly registered as a Tour Operator and Tour Agent under a Certificate N: PK-01-6576
Contact details of JOURNEY GROUP Ltd: 
email: booking@journeygroup.bg
tel. +359 878 548 322
User/Client/you shall mean all users of  the website www.MexicanJourneys.com in whatsoever capacity whether occasional or regular.
Service shall mean any tourist or related product and/or services, offered by Suppliers on the website of JOURNEY GROUP Ltd.
Supplier shall mean the provider of accommodation (hotel, hostel, motel, apartment, bed and breakfast, etc.), tours,sightseeing tours, cruises, transfers, tour operators and/or any other travel or related products and services, that are displayed and may be reserved on the website of JOURNEY GROUP Ltd.
Website shall mean www.MexicanJourneys.com

SCOPE OF SERVICES:

JOURNEY GROUP Ltd provides an online platform for Service Providers to advertise their products and services and for Website visitors to make reservations of such products and services. Thus JOURNEY GROUP Ltd acts solely as a Mediation Agent between the users of the website www.MexicanJourneys.com and the suppliers of services, displayed and offered on the website. In compliance with its quality standards and good practices JOURNEY GROUP Ltd shall select and promote only the most reputable suppliers of services, such as, but not limited to, hotel accommodations, ground transportation and other travel activities. It is however indisputable that by making a reservation the website user enters into a direct contractual relationship with the supplier of the service or of the purchased products. Services and products shall be rendered under the terms and conditions, set by their suppliers. Upon reservation completion JOURNEY GROUP Ltd shall send your reservation details to the Supplier and afterwards it shall send you a confirmation email on behalf of the Supplier.

RESERVATION POLICIES: 

All reservations are subject to availability at the moment of your request. Confirmation of requested services shall be issued only upon receipt of full payment of their rate. The verification and confirmation process may take up to, but not more than 24 hours. 
In order to avoid inconveniences, please make a printout and take with you the electronic confirmation number.

RATES AND PAYMENT POLICIES: 

The rates, displayed on the website, are valid at the moment of inquiry. These are subject to changes, so they shall be confirmed upon charging the credit card of the user and by sending  of a confirmation number. 
The payment processing services for tourist services and products, purchased by users via the website of the Company, are provided by Best Day Europe Ltd. on behalf of Viajes Beda, S.A. de C.V. or by Traveler's Holding Inc., depending on the type of payment method chosen by the user. 
In case the user chooses to pay the reserved tourist services by credit card, the payment shall be processed via European Acquirer and thus the user enters into agreement with Best Day Europe Ltd, respectively the general terms and conditions of Best Day Europe Ltd shall be enforceable, regarding the payment. For any other type of payment, chosen by the user, the latter enters into agreement with Viajes Beda, S.A. de C.V. and respectively the general terms and conditions of Viajes Beda, S.A de C.V. shall be enforceable.
JOURNEY GROUP Ltd facilitates through third parties- providers of payment processing services the payment of the relevant product or service for and on behalf of the service Supplier. Any payment, facilitated by the website, shall be transferred to the Supplier and shall constitute a payment of the booking price of the Supplier. Therefore the Company shall not be liable or responsible for any unauthorized/wrong/authorized charge by the Supplier and you can not (re)claim from the Company any amount, charged by the Supplier. 
Payments by VISA, MASTERCARD and AMERICAN EXPRESS cards are accepted. Payment processing services providers also accept wire transfer as an alternative form of payment. For further details one of our Travel Consultants shall be contacted. 
Your credit card shall be pre-authorized and charged immediately with the amount, corresponding to the travel service reservation upon reception of a reservation confirmation number. In case of flights reservation your credit card billing statement will be the corresponding “AIRLINE COMPANY NAME”. In case of reservation of accommodation (hotel, hostel, motel, apartment, bed and breakfast, etc.), tours, sightseeing tours, cruises, transfers, tour operators and/or any other travel or related products and services your credit card billing statement will be “TRAVEL RESERVATION CENTER”. In case of reservation of tours, including flights, your credit card billing statement will be “TRAVEL RESERVATION CENTER” and the corresponding “AIRLINE COMPANY NAME”.
The currency, in which the tourist service prices are displayed on the website, may be different from Mexican pesos or US dollars. In this case the specific currency shall be clearly specified for easy identification by the user. If the prices of the tourist service are displayed  in Mexican pesos or US dollars, they shall always be charged in Mexican pesos or US dollars. However, of the prices of the tourist services are in any other currency, the due amount shall be converted into US Dollars first and then the exchange rate, prevailing on the transaction date, will be applied. This may cause an increase of up to 3% of the international fluctuation index for currency exchange and that shall be indicated on your billing statement. JOURNEY GROUP Ltd shall not be liable for this variation since it is not the payment processing service provider. However upon accepting these General Terms & Conditions you acknowledge that you have been informed of the exchange rate fluctuation and you accept it.


CHANGES AND CANCELLATION OF TOURIST SERVICES:

Suppliers of tourist services and products may cancel or change them, but they shall do their best to substitute them with comparable services. If a Supplier of tourist services and products completely cancels them, it shall refund all amounts, paid by the user. 

The service Suppliers may change their rates without notice. In case a rate has been decreased the Company will inform you duly and you will pay the lower amount. In case a rate has been increased a Travel Consultant shall inform you of the change and of the extra amount to be paid. If you choose to cancel your reservation the service Supplier shall refund all amounts, that you have paid and shall be exempt of any further responsibility, related to the cancellation. 


CANCELLATION POLICIES:
 
All cancellation requests must be addressed in writing to the assigned Travel Consultant with the reservation number as basic reference. 
Cancellations in case of hotel accommodations:
At the moment of reserving, specific cancellation policies by the hotel to which you are requesting will automatically be displayed for your information. The following are general cancellation policies, which are applicable for most of the hotels, listed on the website. 
Cancellation requests made 15 (fifteen) or more days prior to confirmed arrival date are subject to a default, amounting to 10% of the total price of the reserved tourist services.
Cancellation requests made no more than 14 (fourteen) days and no less than 3 (three) days prior to the confirmed arrival date are subject to a default, amounting to the price of 2 (two) nights.
Cancellation requests made 2 (two) days or less prior to the confirmed arrival date or a “no-show” are subject to a default, amounting to 100 % or the reserved tourist services. 
In case of early departure the user shall not be entitled to any refunds.
Different cancellation policies for reservations may apply for reservations made for Christmas, New Year and Easter. 
Cancellations in case of tour and/or ground transportation reservations: 
At the moment of reserving, specific cancellation policies, applicable to the tour and ground transportation, which you are reserving, will automatically be displayed for your information. 
Hereinafter are the general cancellation policies, which are applicable to the most of the tours and transportation services: 
Cancellation requests, made 3 (three) or more days prior to the initial service date, are subject to a default, amounting to 10% of the total price of reserved tourist services.
Cancellation requests, made 2 (two) days or less prior to the initial service date or a “no-show”, are subject to 100 % of the total price of reserved tourist services.
Upon accepting these General Terms & Conditions you acknowledge that you have been informed of the cancellation policies and that you accept them.

COMMENTS AND COMPLAINTS:

As a Mediation Agent JOURNEY GROUP Ltd shall facilitate the transfer of users’ comments and complaints, regarding on the quality of the travel services and products to their Suppliers.
Any comments or claims of the client, regarding the travel services and products, displayed on our website, shall be submitted in writing within 14 (fourteen) days as from the end of the travel and shall be accompanied by a trilateral written protocol, certifying the arguments thereof. 

DISCLAIMERS: 

Subject to the limitations set out in these General Terms & Conditions JOURNEY GROUP Ltd shall only be liable for actually suffered direct damages, paid or incurred on the users that are due to an attributable breach of our obligations, regarding our own services, up to an aggregate amount of the cost of your reservation as set in the confirmation email.
Disclaimers, related to Suppliers/Business partners:
As a Mediation Agent JOURNEY GROUP Ltd shall not be liable 
-for any loss or damage, loss of profit, loss of revenue, loss or damage to goodwill or reputation attributable to the Supplier or any other business partner of JOURNEY GROUP.
-for any loss or damage, resulting from acts, non-performance, errors, contract breaches, negligence, misconduct or omissions of Suppliers or any other business partner of JOURNEY GROUP Ltd.
-Each Supplier of tourist services and/or products is fully responsible at any time for the accuracy, completeness and correctness of the descriptive information of the services and products, their rates and availability, displayed on our website.
Disclaimers, related to the User:
Hereby the User declares and agrees to use the services, displayed on the website, only for personal and non-commercial use.
Neither JOURNEY GROUP Ltd, nor the travel service/products Suppliers shall be liable
-for any loss or damage, loss of profit, loss of revenue, loss or damage to goodwill or reputation, costs or expenses, resulting from  personal injuries to the client or third parties, or caused by accidents.
-for any loss or damage, costs or expenses, resulting from lack of medical and other insurance of the client.
-for any loss or damage to the personal property of the user or for any lack of enjoyment or emotional and mental damage, such disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, resulting from illness, theft, labor disputes, mechanical failures, quarantine, Government actions, weather or any other circumstance beyond direct control of JOURNEY GROUP Ltd.
-for the client’s failure to obtain the required travel documentation such as, but not limited to, passport, visas and certificates. 
-for the client’s failure to comply with travel instructions such as, but not limited to, flight schedules, hotel check-in and check-out dates and times, guides’ instructions, etc. 
Disclaimers, related to ranking, stars and guest reviews:
JOURNEY GROUP Ltd declares that
-Ranking, star ratings, assigned to hotel accommodations and tourist services and products, are based on information, rendered to JOURNEY GROUP Ltd by the their Suppliers and JOURNEY GROUP Ltd does not guarantee that they match rating and quality criteria used elsewhere. 
-The guest reviews, uploaded to the website, shall be regarded solely as a survey and shall not be considered offers or invitations whatsoever.
-Photographic materials, published on the website, are provided by the Suppliers of tourist services and products and aim to give a general depiction of the displayed services and products. Travel services and products descriptions are regularly updated. However variations may occur and the travel service/product descriptions by no means guarantee that the service shall be rendered to the user exactly as depicted. 
Disclaimers, related to U.S. Citizens, reserving tourist services to Cuba
If you are a citizen of the United States of America (USA), or a company controlled or under the ownership of a body of the USA, and therefore the program, administered by The Cuban Assets Control Regulations (“CACR”) and the regulation 31. C.F.R. § $15 are enforceable on you, you explicitly declare that upon reservation of tourist services, displayed on the website, you shall be responsible for complying with all the enforceable regulations, established in the USA and/or the Department of Treasury’s Office of Foreign Assets Controls (“OFAC”). 

FORCE MAJEURE DISCLAIMER:

JOURNEY GROUP Ltd shall not be liable for any interruption, postponement or cancellation of travel services, resulting from circumstances beyond its control (acts of God, such as but not limited to bad weather, hurricanes, earthquakes, wars, acts of terrorism etc.) 

INTELLECTUAL PROPERTY RIGHTS:

JOURNEY GROUP Ltd retains exclusively all intellectual property rights (such as copyright, neig rights, trademark rights, rights of database producers), related to the structure of www.MexicanJourneys.com. 
Intellectual property rights on any images, sound, videos, photographs, related to tourist services, are held by the providers of the respective services. JOURNEY GROUP Ltd shall not be responsible for any third parties claims, regarding these rights.
Any reproduction, publication, transmission, use, or modification of all or part of the website and/or its content without JOURNEY GROUP's written permission is illegal.
Logos of JOURNEY GROUP Ltd as well as the marks/logos of its partners and service providers, displayed on the website, can not be totally or partially reproduced without explicit written permission of their owner.
In case the user shares his/her experience and/or photos of the tour, he/she certifies and guarantees that he/she owns the copyright to them and explicitly agrees that the uploaded content may be used by JOURNEY GROUP Ltd.

PERSONAL DATA PROTECTION:

The user is fully responsible for the data provided to the Company and guarantees that it is complete and accurate. The user may oppose, access and correct personal data, provided and entered on the website.
JOURNEY GROUP Ltd is registered as an administrator of personal data under the Bulgarian Act on Personal Data Protection and it shall act in full compliance with the enforceable legal provisions.
JOURNEY GROUP Ltd guarantees that personal data of the users (names, email addresses, and passwords), collected upon registration and reservation, shall be kept confidential.
In case the user shares his/her experience and/or photos of the tour, he/she certifies and guarantees that he/she owns the copyright to them and agrees that the uploaded content may be used by JOURNEY GROUP.

APPLICABLE LAW AND COMPETENT COURTS:

The content of www.MexicanJourneys.com has been created and shall be construed in accordance with the Bulgarian legislation and any conflicts arising or related to it shall be settled only by the competent Bulgarian court. Conflict-of-law rules are excluded in favour of full and unreserved application of the enforceable Bulgarian laws.

CORRESPONDENCE & COMMUNICATION:

Following the reception of a reservation confirmation and the (partial) payment of the reserved travel services or products you can address any questions, related to your reservation, to our Travel Consultants to the following electronic addresses.